Search our help centre, browse guides, or talk to a real Australian support human — whichever's fastest for you.
Our most-visited help topics, curated from real customer questions.
Connect, transfer or renew your domain and manage DNS.
Update copy, images and pages on your live site.
Invoices, upgrades, downgrades and payment methods.
Manage appointments, checkout and customer notifications.
Set up business email, forwarding and spam filters.
SSL, two-factor login and restoring a previous version.
Site down, slow loading, forms not sending — fixed fast.
Pause, cancel, export your data or close your account.
Can't find it here? Our team is one click away below.
Go to Account → Billing → Payment methods, add your new card, then set it as default. Your next invoice will use it automatically.
Yes — every Yurnic site includes an easy edit mode. Log in, click "Edit site", and change any text, image or button directly on the page.
Head to Account → Plan → Manage plan. You can pause for up to 3 months or cancel anytime — no lock-in contracts, no cancellation fees.
Yes, within 14 days of a new subscription if you're not satisfied. Reach out via chat or email and we'll process it within 2 business days.
Most sites go live in around 10 business days from when you submit your content, faster for our Landing package.
Absolutely — request an EPP/auth code from Account → Domains, and we'll unlock the domain for transfer within 24 hours.
Our support team is based in Australia and typically replies within minutes.
Get instant help from our team — available every day, including weekends.
Send details and screenshots — best for billing or technical issues.
Speak directly with an Australian support specialist, Mon–Fri.
Fill this in and a real person on our support team will reply by email.
Thanks — we'll get back to you by email shortly.
Send us a message and we'll get back to you personally — no bots, no runaround.
Contact support →